Frequently Asked Questions – Absentia

Is this the same thing as “early intervention”?

ID15^® and the RTW Solution^® are very different from traditional early intervention models. First, RTW identifies high-risk claims based on the injured employee’s individual behavioral and psychosocial characteristics, whereas the standard practice in the industry is to focus on diagnosis code. Then, a customized intervention strategy focused on prompt medical delivery, quality care and early return to work is designed and delivered specifically for that individual.

It is important to note that ID15^® and the RTW Solution^® are delivered by a licensed nurse rather than a claims adjuster. With their medical training and expertise as well as their role as an advocate, our nurses are better positioned to effectively manage medical treatment and reduce disability duration.

Some States have more difficult workers’ compensation environments. Does your solution work anywhere?

Though laws differ among States, ID15^® and the RTW Solution^® work anywhere. The core component of what we do focuses on behaviors and psychosocial issues, which are found among people regardless of where they live.

Will your company be effective with my specific type of business?

The core component of what we do focuses on behaviors and psychosocial issues, which are found among people regardless of what they do for a living. We have improved outcomes for trucking companies, constructions firms, staffing organizations, hotels, restaurants, healthcare companies, retail outlets and social service organizations, just to name a few.

Your company sounds different from my current provider. How do I know that my claim outcomes will improve if I use RTW?

Our company has handled over 200,000 claims since our inception. We track our outcomes very closely and are proud to disclose that our average cost per claim with a payment is 57% better than the industry average. Furthermore, we have 80% less open claims than the industry.

What do your current customers think?

They will tell you that the improvements in outcomes are real and that the customer service is the best they’ve ever received. In fact, we’ve never had a customer that uses our TPA services leave for another provider.